Here’s a snippet from an Adobe FAQ regarding the CS6 package. The web design lesson here is to make sure that the answers to questions answer the questions.

Here’s what Adobe is telling me:

The question: What is the installation and activation process?

The answer: New.

That’s a completely useless answer and does not describe the process at all. If you’re involved in drafting something like this, ask yourself: does this really answer the question?

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